Need Help with NeedlepointFix?
We have answers to popular questions to make your visit easier!
Content Access
What access do I have with a Free Account Access membership?
If you do not have a membership, or have a Free Account Access membership, you will be able to view the free videos in the Video Library.
What access do I have with the Premium Access membership?
If you have the Premium Access membership, you can view all items on the Video Library page, all items on the Stitch Diagrams page, as well as Stitch Addiction items.
How do I purchase Marketplace items?
Marketplace items are purchased separately and you do not need to have a live account to purchase. When you click on the item you want to purchase, you will be prompted to purchase the item and the item will be sent to the email address you provide to view.
How do I view Class Resources?
Class Resources are currently available to those that have taken those specific classes. If you are interested in taking classes, contact us or you can sign up here.
If you have not taken the classes and have access, you can purchase individual access to the classes.
Account Help
What if I forget my password?
If you forget your password, you can reset your password. When you click to login, there is an link option "Forgot Password". Please click this and it will prompt you to enter your email address. You will then be sent an email to reset your password.
How do I know what I have access to?
If you are logged in, click the "Your Account" button either on the top-right or bottom-right of the website. On the pop-up, you will see "Plans" and "Profile". Under "Plans", you will see what areas you have access to.
Can I upgrade my Free Account Access to the Premium Access membership?
Yes, you can! Once you're logged in, simply go to the "Memberships" page and click "Join Now" on the Premium Access membership. Once you pay for access, your account will now be upgraded to the Premium Access membership.
Can I change my email and password?
Once you are logged in, click the "Your account" button either on the top-right or bottom-right of the website. On the pop-up, you can change your information on the right side under "Profile".
How do I view Class Resources?
Class Resources are currently available to those that have taken those specific classes.